Investor’s Grievances Redressal
Depositor/investor of National Savings Schemes are advised to first contact officer-in-charge of Post Office/Bank branch for redressal of their complaint/grievance or next bank/postal authority. If the complaint/grievance is not redressed at the Bank/Post office level, they can file an online complaint by using the link provided on home page of the website under ‘Grievance/Complaint’ or on CPGRAM portal i.e. https://pgportal.gov.in
The time for redress of grievance is maximum forty-five(45) days.
Alternatively complaint/grievance or a query relating to Rules/Provisions of National Savings Schemes can be sent by post or email to the Regional Centres of National Savings Institute of the area concerned or Headquarter office.
Public Complaints and Grievances
Redressal of public complaint and grievances relating to operation of small saving schemes, these operating agency and authorised agent is one of the responsibility of National Saving Institute.
Depositor can file there complaint/ query in any of the following manners:-
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