Depositor/investor of National Savings Schemes are advised to first contact officer-in-charge of Post Office/Bank branch for redressal of their complaint/grievance or next bank/postal authority. If the complaint/grievance is not redressed at the Bank/Post office level, they can file an online complaint by using the link provided on home page of the website under ‘Grievance/Complaint’ or on CPGRAM portal i.e. https://pgportal.gov.in
The time for redress of grievance is maximum forty-five(45) days.
Alternatively complaint/grievance or a query relating to Rules/Provisions of National Savings Schemes can be sent by post or email to the Regional Centres of National Savings Institute of the area concerned or Headquarter office.